Technical Support Specialist

Job Description

As a Technical Support Specialist at Tech Innovations Inc., you'll serve as the primary point of contact for customers experiencing technical issues. Your role will involve troubleshooting software and hardware problems, guiding users through resolutions, and ensuring a smooth user experience. We're looking for someone who is passionate about technology and customer service.

Responsibilities

• Serve as the primary support contact for customers.
• Document and track issues through the support ticketing system.
• Resolve issues promptly and efficiently, ensuring customer satisfaction.
• Educate customers on product features and usage.
• Participate in team meetings to discuss ongoing issues and solutions.
• Develop user guides and support documentation.

Requirements

Education

• National Diploma in IT or related area
• Bachelor's degree will be a plus

Experience

• 2+ years of experience in a similar role

Technical Skills

• Remote Desktop Support
• Database Management Basics

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Familiarity with VoIP systems: Understanding of Voice over IP technology and its applications.
• Project Management Skills: Experience in managing small to medium IT projects.

Benefits

• Comprehensive health insurance
• 401(k) plan with company match
• Professional development programs
• Flexible hours and remote work options

Company Culture

• Growth Mindset: We believe in continuous learning and provide resources for personal and professional development.
• Positive Atmosphere: Our workplace promotes positivity and support among employees.
• Collaboration: We emphasize teamwork and collaboration across all departments.