Customer Support Representative

Job Description

We are looking for a dedicated Customer Support Representative to join our team in Pretoria. As a vital part of our operations, you will engage with customers, addressing inquiries and resolving issues. Your role will directly impact customer satisfaction and loyalty, making you a crucial component of our success.

Responsibilities

• Act as a liaison between the company and customers to foster strong relationships.
• Identify improvement opportunities in customer interactions for team enhancements.
• Utilize feedback to assist in the development of new support strategies.
• Assist with administrative tasks as needed to support the team.
• Stay updated on product changes and promotions for effective customer communication.
• Work towards achieving individual and team performance targets.

Requirements

Education

• Matric or equivalent
• Degree in Business Administration or Communication is a plus

Experience

• 2+ years in a customer service role is preferable

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Problem-solving
• Time Management

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Experience in conflict resolution: Ability to handle difficult situations and mediate conflicts effectively.
• Bilingual proficiency: Ability to communicate in multiple languages is a plus.

Benefits

• Comprehensive health insurance
• Employee discounts on services
• Flexible working conditions
• Ongoing training and support

Company Culture

• Innovation: We encourage creative thinking and innovation in our processes.
• Inclusivity: We champion diversity and work to create an inclusive workplace.
• Continuous Improvement: We are committed to ongoing training and development for all employees.