Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our Johannesburg team. The ideal candidate will provide top-notch customer assistance and support, helping to navigate our products and services effectively. You will be the voice of our brand, ensuring every customer interaction is positive and helpful.

Responsibilities

• Analyze customer feedback and suggest improvements.
• Engage with customers on social media channels to address queries.
• Adhere to company policies and procedures while handling queries.
• Contribute to team goal achievement through collaboration and commitment.

Requirements

Education

• Matriculation or equivalent qualification
• Degree or diploma in Customer Service or related field is preferable

Experience

• 1-3 years of experience in customer support or related fields

Technical Skills

• Proficient in Microsoft Office and CRM software
• Typing speed of at least 40 wpm

Soft Skills

• Excellent communication skills
• Problem-solving abilities

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in a call center environment: Prior work experience in a high-volume call center is beneficial.
• Familiarity with customer feedback tools: Knowledge of tools used for gathering and analyzing customer feedback.

Benefits

• Competitive salary package
• Health and wellness programs
• Opportunities for career advancement
• Flexible working hours

Company Culture

• Customer-centric approach: We prioritize our customers' needs and feedback in all aspects of our service.
• Team-oriented environment: Our team is collaborative, supportive, and dedicated to helping each other succeed.
• Continuous improvement: We are committed to ongoing training and development for our employees.