IT Support Technician

Job Description

We are looking for an enthusiastic IT Support Technician to join our team in East London. The successful candidate will be responsible for providing technical support for hardware and software issues, ensuring that our IT infrastructure runs smoothly. Your role will involve troubleshooting, resolving, and documenting issues while collaborating with various teams to improve technologic efficacy.

Responsibilities

• Act as the primary point of contact for IT issues.
• Evaluate and prioritize support requests based on urgency.
• Provide training sessions for new software implementations.
• Ensure compliance with company’s IT policies.
• Assist with new staff onboarding with IT setups.
• Analyze IT systems for improvements and efficiency.
• Develop and maintain user guides and documentation.

Requirements

Education

• Degree in Information Technology or Computer Science

Experience

• 3+ years experience in IT support

Technical Skills

• Active Directory
• Email Configuration

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Scripting Languages: Scripting knowledge to automate repetitive tasks.
• Basic Understanding of Cloud Services: Knowledge of services like AWS or Azure.

Benefits

• Flexible work hours and environment
• Comprehensive health and wellness programs
• Performance bonuses
• Employee recognition programs

Company Culture

• Open Communication: We promote open communication and transparency in all aspects of our work.
• Diversity: We value diversity in our team, believing that varied perspectives lead to better outcomes.
• Community Engagement: We are committed to engaging with our community and contributing positively.