Hospitality Manager

Job Description

We are on the lookout for a passionate Hospitality Manager to lead our team in Durban. The ideal candidate should possess strong operational skills, a knack for guest relations, and the ability to drive performance in a high-paced environment. Your role will involve overseeing daily operations, enhancing guest experiences, and managing staff effectively. If you thrive in a dynamic setting and are ready to make an impact, we want to hear from you!

Responsibilities

• Supervise day-to-day hotel operations, ensuring a seamless guest experience.
• Implement training programs to enhance staff performance and guest satisfaction.
• Develop operational strategies that align with company objectives.
• Analyze financial reports to monitor the hotel’s performance.
• Motivate and mentor staff to foster a culture of excellence.
• Manage guest complaints efficiently, ensuring customer retention.
• Maintain effective communication between departments for smooth operations.
• Utilize feedback to drive continuous improvement initiatives.
• Set performance targets and evaluate staff performance periodically.
• Drive initiatives to promote the hotel’s services in the local community.

Requirements

Education

• Bachelor's degree in Business or Hospitality Management
• Postgraduate qualification is preferred

Experience

• 5-7 years in a managerial role within a hotel or resort setting

Technical Skills

• Guest Relations Management
• Crisis Management

Soft Skills

• Communication
• Conflict Resolution

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Multilingual skills: Ability to communicate in multiple languages to cater to diverse guests.
• Experience in event management: Proven track record in planning and executing successful events.

Benefits

• Attractive remuneration package
• Comprehensive health insurance
• Ongoing training and development
• Flexible working hours

Company Culture

• Community Engagement: We actively participate in local community initiatives.
• Employee Recognition: We celebrate achievements and recognize hard work.
• Sustainability: We are dedicated to sustainable practices and responsible tourism.