Hospitality Manager

Job Description

We are on the lookout for an experienced Hospitality Manager to oversee all aspects of our hotel's operations in Port Elizabeth. The ideal candidate will have a proven track record in delivering outstanding guest experiences while managing a diverse team. Responsibilities include staff management, budget control, and enhancing service quality.

Responsibilities

• Lead hotel operations ensuring all departments provide exceptional service.
• Conduct regular inspections of property facilities and services.
• Respond to guest inquiries and resolve issues in a timely manner.
• Prepare annual budgets and set performance objectives.
• Guide the team in achieving operational targets.
• Ensure staff is motivated and engaged.
• Oversee the cleanliness and maintenance of hotel facilities.
• Monitor competitive landscape and adjust offerings.
• Implement cost-saving measures without compromising quality.
• Supervise the planning of events and meetings.

Requirements

Education

• Bachelor's degree in Hospitality Management or equivalent
• Relevant certifications in management are advantageous

Experience

• 5+ years of experience in hotel management or a related field

Technical Skills

• Operational Strategy
• Marketing Skills

Soft Skills

• Communication
• Time Management

Certifications

• Hospitality Management Certification
• ServSafe Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Proficiency in additional languages: Ability to communicate in multiple languages enhances guest relations.
• Experience with revenue management tools: A background in using analytics for pricing and occupancy strategies.

Benefits

• Comprehensive health package including wellness programs
• Generous retirement plan with employer contributions
• Flexible working conditions
• Employee discounts and perks

Company Culture

• Sustainability Focus: We are committed to sustainable practices that benefit our community and environment.
• Innovation Driven: Encouraging innovation is part of our ethos to improve guest experiences.
• Employee Development: We invest in our employees' growth through training and mentorship.