Retail Manager

Job Description

We are seeking a passionate and experienced Retail Manager to oversee our operations in Durban. As a key player in our management team, you'll be responsible for driving sales growth, developing staff, and enhancing customer satisfaction. Your leadership will inspire the team to maintain high standards of service and operational excellence. If you thrive in a fast-paced retail environment and are committed to delivering an exceptional customer experience, we want to hear from you!

Responsibilities

• Lead the retail team to achieve operational excellence.
• Create and implement promotional campaigns to boost sales.
• Monitor daily financial performance and adjust strategies as needed.
• Develop staff schedules to ensure optimal coverage.
• Foster relationships with local community stakeholders.
• Identify training needs and facilitate professional development.
• Ensure the store complies with all legal and regulatory requirements.
• Prepare and present regular performance reports to senior management.
• Enhance customer loyalty through exceptional service.
• Promote sustainability practices within the store.

Requirements

Education

• Bachelor's degree in Retail Management or related field
• Further qualifications in Marketing are a plus

Experience

• 5+ years of experience managing retail teams

Technical Skills

• Customer Relationship Management (CRM)
• Sales Forecasting

Soft Skills

• Team Building
• Conflict Resolution

Certifications

• Certified Retail Manager (CRM)
• LED Management Training

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Advanced Excel Skills: Ability to analyze data and generate reports using Excel.
• Digital Marketing Skills: Experience with online marketing strategies and social media management.

Benefits

• Health and wellness benefits
• Flexible working hours
• Opportunities for career advancement
• Annual team-building retreats

Company Culture

• Inclusivity: We foster an inclusive environment where diversity is celebrated.
• Innovation: We embrace change and encourage innovative thinking to stay ahead in the retail market.
• Respect: We value every team member's contribution and promote a respectful workplace.