Hospitality Manager

Job Description

As a Hospitality Manager, you will oversee daily hotel operations, ensuring that guests have an exceptional experience. Responsibilities include managing staff, monitoring budgets, and maintaining high standards of service.

Responsibilities

• Direct hotel operations, ensuring guest satisfaction and operational efficiency.
• Supervise hotel staff, providing guidance and leadership.
• Manage financial budgets, optimizing costs and driving profitability.
• Address guest inquiries and resolve complaints promptly.
• Ensure compliance with legal regulations and guidelines.
• Assist in setting annual goals and objectives for the hotel.
• Foster team-building activities and enhance employee engagement.
• Review and analyze customer feedback for service improvement.
• Oversee inventory management and supply procurement.
• Participate in the development of hotel marketing strategies.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Master's degree is an advantage

Experience

• 5-7 years in a managerial role within hospitality

Technical Skills

• Event Planning
• Quality Assurance

Soft Skills

• Negotiation
• Teamwork

Certifications

• Hospitality Management Certification
• Service Excellence Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in food and beverage management: Knowledge and experience managing food service operations.
• Understanding of safety and hygiene standards: Awareness of compliance with health and safety regulations in hotels.

Benefits

• Comprehensive medical coverage
• Bonuses based on guest satisfaction scores
• Discounts for family and friends on hotel services
• Monthly team-building activities

Company Culture

• Inclusivity: We value diverse perspectives and are committed to cultivating an inclusive workplace.
• Work-Life Balance: We support our employees in achieving a healthy balance between work and personal life.
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members.