IT Support Technician

Job Description

We are on the lookout for an IT Support Technician who can deliver exceptional support in Durban. This role will involve diagnosing and rectifying IT faults, assisting staff with their technical needs, and maintaining a high standard of service delivery. If you have a knack for fixing things, we want to hear from you!

Responsibilities

• Provide exceptional service to end-users experiencing IT issues.
• Set up user accounts and ensure system security.
• Collaborate with other IT team members for continuous improvement.
• Participate in IT projects and initiatives as required.
• Keep documentation updated on hardware and software configurations.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT Management preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux OS
• Technical Support Software

Soft Skills

• Time Management
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Dynamics 365 Fundamentals

Languages

• English: Fluent

Advantageous

• Ability to work under pressure: Experience managing urgent issues in a fast-paced environment.
• Knowledge of cloud services: Familiarity with cloud platforms like AWS or Microsoft Azure.

Benefits

• Medical aid scheme with family coverage
• Annual leave and public holidays
• Employee wellness programs and support
• Travel and training opportunities

Company Culture

• Growth and Learning: We support personal and professional development through training and mentorship.
• Open Communication: We maintain honest communication with our teams to encourage collaboration.
• Work-Life Balance: We prioritize our employees' well-being and ensure a healthy work-life balance.