Tearoom Hostess

Job Description

As a Tearoom Hostess, you will play a crucial role in providing outstanding customer service to our guests. You will be responsible for greeting and seating customers, taking orders, and ensuring a pleasant dining experience.

Responsibilities

• Welcome guests and manage their seating arrangements.
• Ensure that all dining areas are clean and tidy.
• Assist servers by providing necessary support during service.
• Utilise POS systems for order and payment processing.
• Communicate with the team about any special requests or issues.
• Keep an eye on inventory levels for tea supplies and snacks.
• Provide prompt, friendly service to enrich customer experience.
• Organise and manage reservations for larger groups.
• Participate in training sessions to improve service skills.
• Contribute ideas for improving guest satisfaction.

Requirements

Education

• Tertiary education in hospitality is preferred

Experience

• Prior experience in a food and beverage environment is an advantage.

Technical Skills

• Tea Knowledge

Soft Skills

• Customer Service Orientation
• Multi-tasking Ability

Advantageous

• Passion for tea: A genuine love for tea culture and service.
• Flexibility to work weekends and holidays: Availability to work during peak times.

Benefits

• Comprehensive health and wellness programs.
• Team-building activities and events.
• Training and development opportunities.
• A supportive and friendly work environment.

Company Culture

• Fun and Positivity: We believe in creating a fun, positive atmosphere for both our staff and guests.
• Growth and Training: We offer training programs to help staff members grow and develop their skills.
• Community Engagement: We actively participate in local events and community initiatives.