Key Account Manager

Job Description

As a Key Account Manager, you will be central to managing and nurturing our key client relationships in Pretoria. Your role involves strategizing on account growth, ensuring client satisfaction, and identifying new business opportunities. Ideal candidates will possess strong negotiation skills and a keen understanding of client needs.

Responsibilities

• Drive client satisfaction through proactive account management.
• Liaise with clients to understand their business challenges and propose solutions.
• Monitor account health and engage with clients for feedback.
• Create and maintain detailed reports on client account metrics.
• Assist in contract negotiations and renewals.
• Participate in sales presentations and workshops.
• Stay informed about industry trends and competitor activities.
• Conduct client surveys to gather insights for service improvement.

Requirements

Education

• Bachelor's degree in Marketing or related field is preferred

Experience

• 5+ years of experience in key account management.

Technical Skills

• Data Analysis
• Project Management

Soft Skills

• Problem-Solving
• Relationship Management

Certifications

• Certified Key Account Manager (CKAM)

Languages

• English: Fluent

Advantageous

• Experience in Market Research: Experience in assessing market trends and customer needs.
• Previous Experience in a Similar Role: Prior experience in similar roles is advantageous.

Benefits

• Medical aid coverage
• Bonuses tied to performance metrics
• Ongoing professional development opportunities
• Remote work options available

Company Culture

• Innovation Focus: We embrace innovation, encouraging our team to explore new ideas and solutions.
• Accountability: We're committed to accountability at all levels, with transparency in our operations.
• Respect and Diversity: Our workplace fosters respect and values diverse perspectives from all team members.