Hotel Manager

Job Description

As a Hotel Manager, you will oversee the daily operations of our hotel in Johannesburg, ensuring that guests receive top-notch service. You will lead a team of dedicated professionals, manage budgets, and maintain hotel standards to deliver an unforgettable experience to our guests.

Responsibilities

• Direct daily operations and ensure compliance with all policies.
• Recruit, train, and develop hotel staff to ensure a high-performing team.
• Oversee financial performance and implement cost-control measures.
• Develop and maintain promotional activities to attract guests.
• Ensure guest satisfaction through personalized service and communication.
• Monitor competitor activity and adjust strategies accordingly.
• Ensure the hotel meets all regulatory compliance standards.
• Provide feedback and coaching to improve staff performance.
• Manage vendor relationships for timely service and supplies.
• Report to senior management on operational performance and initiatives.

Requirements

Education

• Bachelor's or Master's degree in Hospitality Management preferred

Experience

• 5+ years of managerial experience in the hospitality industry

Technical Skills

• Operations Management
• Financial Analysis

Soft Skills

• Communication
• Team Building

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Experience in fine dining restaurant management: Knowledge of managing dining services within a hotel environment.
• Previous experience in luxury hospitality environments: Experience working in high-end hotels or resorts is advantageous.

Benefits

• Comprehensive health benefits including dental and vision coverage
• Retirement savings plan with employer contributions
• In-house staff training and development programs
• Flexible work hours and positive work-life balance

Company Culture

• Continuous Improvement: We encourage ongoing training and professional development, helping our team to grow and advance in their careers.
• Community Engagement: We actively participate in community initiatives and support local businesses, reflecting our values in our hotel operations.
• Work-life Balance: We understand the importance of maintaining a healthy work-life balance for our team’s well-being.