Debt Management Counselor

Job Description

As a Debt Management Counselor, you will play a vital role in guiding clients through their financial challenges. You'll provide personalized counseling services, develop sustainable repayment plans, and serve as a trusted advocate during negotiations with creditors. Your expertise and empathy will make a significant impact on our clients' lives.

Responsibilities

• Provide one-on-one counseling sessions to clients facing debt issues.
• Develop personalized financial strategies and budget plans.
• Advise clients on credit management and improving their credit scores.
• Act as a mediator between clients and creditors to negotiate repayment plans.
• Gather and analyze client financial information to make informed recommendations.
• Utilise financial management software to track client progress and outcomes.
• Organize community outreach programs to raise awareness about debt management services.
• Collaborate with a multidisciplinary team to ensure comprehensive client support.
• Continuously seek to enhance personal knowledge of financial regulations and debt management tools.

Requirements

Education

• Degree in Finance, Accounting, or a related field
• Certification in debt counseling is advantageous

Experience

• Minimum 2 years of experience in debt management or financial counseling

Technical Skills

• Proficient in Microsoft Office Suite
• Debt management software proficiency

Soft Skills

• Excellent communication skills
• Strong analytical skills
• Empathy and compassion

Certifications

• National Credit Regulator Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in financial planning and budgeting: Demonstrated ability to create and manage budgets for clients.
• Negotiation skills: Experience in handling negotiations with creditors.

Benefits

• Competitive salary ranging between R100,000 to R400,000 annually.
• Comprehensive medical aid and retirement benefits.
• Ongoing training and development opportunities.
• Flexible working hours with the possibility of hybrid work.

Company Culture

• Growth and Development: We emphasize personal and professional growth, providing numerous training opportunities.
• Inclusivity: We believe in creating a diverse team that reflects our client base.
• Empathy and Support: Our culture is built on supporting clients and each other with understanding.