Hotel Manager

Job Description

We are seeking a dynamic Hotel Manager to oversee daily operations at our Durban property. The perfect candidate will ensure customer satisfaction, manage staff effectively, and maintain the hotel's budget while driving profitability.

Responsibilities

• Direct hotel operations to ensure high standards.
• Cultivate a passionate and skilled team.
• Oversee financial planning and reporting.
• Drive strategic initiatives to boost guest satisfaction.
• Guarantee compliance with safety and quality standards.
• Manage guest relations and feedback.
• Work with marketing for effective outreach.
• Develop strong vendor relationships.
• Implement and monitor operational policies.
• Stay updated on hospitality trends.

Requirements

Education

• Bachelor's degree in Hospitality or Business Administration
• MBA or equivalent is preferred

Experience

• 6+ years in a managerial role within a hotel environment

Technical Skills

• Operational Management
• Marketing Strategies

Soft Skills

• Interpersonal Skills
• Problem Solving

Certifications

• Advanced Hospitality Management Certification
• Hospitality Leadership Certificate

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in event management: Experience organizing and managing hotel events.
• Understanding of revenue management strategies: Knowledge in implementing effective yield management strategies.

Benefits

• Generous salary package with bonuses
• Comprehensive medical aid and wellness programs
• Discounted rates at all hotels within the group
• Continued education and training programs

Company Culture

• Respect and Integrity: We maintain a respectful work environment and uphold the highest standards of integrity.
• Passion for Service: We are driven by a shared passion for service excellence.
• Sustainability Focus: We are committed to sustainability and responsible tourism.