Passenger Attendant

Job Description

As a Passenger Attendant, you will play a crucial role in ensuring the safety, comfort, and well-being of passengers during their journeys. You will assist with boarding, provide information, and maintain a welcoming environment on the bus.

Responsibilities

• Greet passengers as they board the bus.
• Help with passenger luggage and ensure their comfort.
• Serve refreshments and snacks as needed.
• Answer passenger questions about the bus journey.
• Manage any passenger disputes or complaints.
• Perform administrative tasks related to trip documentation.
• Ensure compliance with company health and safety standards.
• Stay updated on route changes and transport regulations.
• Contribute to an enjoyable travel experience for all passengers.
• Report vehicle issues or maintenance needs as observed.

Requirements

Education

• Matric certificate

Experience

• Experience in customer service or hospitality is advantageous.

Technical Skills

• Customer Service
• Time Management

Soft Skills

• Communication
• Problem-solving

Certifications

• First Aid Certificate
• Customer Service Training

Languages

• English: Fluent
• Afrikaans: Intermediate

Advantageous

• Fluent in multiple South African languages: Ability to communicate with a diverse passenger demographic.
• Knowledge of South African geography: Familiarity with key transport routes across South Africa.

Benefits

• Competitive salary of R6,000 – R12,000 per month.
• Comprehensive health and wellness benefits.
• Opportunities for career development and growth.
• Flexible working hours.

Company Culture

• Safety First: We prioritize the safety and well-being of our passengers and staff.
• Customer-Centric Approach: We are dedicated to providing excellent service and a positive experience for everyone.
• Team Spirit: We believe in working together as a team to achieve our goals.