IT Support Technician

Job Description

Join our energetic team as an IT Support Technician in Cape Town! You will be the first point of contact for our clients, providing top-notch technical support and troubleshooting assistance. Your role is crucial to ensure efficient IT operations and to enhance user experience.

Responsibilities

• Conduct regular inspections and maintenance of IT equipment.
• Ensure compliance with IT security policies and protocols.
• Provide training sessions for staff on new software tools.
• Track inventory of IT equipment and software licenses.
• Support IT initiatives aimed at improving the overall user experience.
• Collaborate with external vendors for specific technical support.

Requirements

Education

• Certificate in IT Support or related field
• Bachelor's degree is an advantage

Experience

• 2+ years experience in technical support or related area

Technical Skills

• Linux OS
• VPN and Remote Access

Soft Skills

• Adaptability
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Familiarity with cloud services like AWS or Azure.
• Help Desk Leadership skills: Experience leading a small team or mentoring junior staff.

Benefits

• Comprehensive health and wellness package
• Annual performance bonuses
• Training and development programs
• Support for certifications and further education

Company Culture

• Diversity: We celebrate and encourage diverse perspectives and backgrounds.
• Community Engagement: We actively engage with the local community in various initiatives.
• Work-life Balance: We prioritize a healthy work-life balance for our employees.