Travel Account Specialist

Job Description

We are seeking a dedicated Travel Account Specialist to manage and develop our client accounts in the travel sector. The ideal candidate will possess exceptional relationship management skills, a keen eye for detail, and a passion for travel.

Responsibilities

• Provide advice and guidance to clients regarding their travel plans, ensuring a high level of satisfaction.
• Assist with managing travel budgets and provide cost-effective solutions.
• Create and distribute marketing materials to promote travel packages and services.
• Regularly communicate with clients to ensure ongoing engagement and retention.
• Attend industry events to network and generate new business opportunities.
• Review and analyze client feedback to improve services offered.

Requirements

Education

• Bachelor's degree in Business or Hospitality
• Certification in Travel Management is a plus

Experience

• 3-5 years of experience in a similar role

Technical Skills

• GDS Systems
• Excel Proficiency

Soft Skills

• Time Management
• Customer Focus

Certifications

• IATA Certification
• Certified Travel Associate (CTA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of Emerging Travel Trends: Understanding of the latest trends affecting the travel industry.
• Experience with Corporate Travel Management: Familiarity with managing travel for corporate clients.

Benefits

• Comprehensive health benefits
• Regular team-building events and retreats
• Employee discounts on travel packages
• Professional development opportunities

Company Culture

• Diversity and Inclusion: We are committed to a diverse and inclusive workplace that values all perspectives.
• Innovative Thinking: Encouraging outside-the-box thinking to drive innovation in travel solutions.
• Customer-Centric Approach: Our focus is always on providing the best possible experience for our clients.