E-commerce Manager

Job Description

We are on the lookout for a dynamic E-commerce Manager to oversee our online retail strategy. You will be responsible for enhancing user experience, managing product listings, and driving conversion rates through effective marketing strategies. The ideal candidate will have a keen understanding of analytics and a passion for e-commerce.

Responsibilities

• Strategize and implement initiatives to improve online sales.
• Enhance customer engagement through personalized marketing.
• Utilize e-commerce software to streamline operations.
• Collaborate closely with the IT department to troubleshoot issues.
• Engage in continuous learning about e-commerce technologies and tools.
• Develop partnerships with digital influencers to boost brand awareness.
• Represent the company at trade shows and e-commerce events.
• Ensure the website is user-friendly and accessible for all customers.
• Manage online reputation and respond to customer queries promptly.

Requirements

Education

• Bachelor's degree in Business Administration or a related field
• Additional certification in digital marketing or e-commerce is preferred

Experience

• 5+ years of experience in managing e-commerce platforms and marketing campaigns

Technical Skills

• Data Analysis
• Social Media Marketing

Soft Skills

• Problem-solving
• Teamwork

Certifications

• E-commerce Certification from recognized institution
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Experience in implementing loyalty programs: Ability to enhance customer retention through loyalty initiatives.
• Understanding of supply chain management: Insight into how supply chains affect e-commerce success.

Benefits

• Attractive salary package and annual bonuses
• Medical aid coverage
• Flexible hours and remote work options
• Support for professional development

Company Culture

• Growth Mindset: We foster a culture of continuous learning and personal development.
• Community Engagement: Our team believes in contributing positively to the community through various initiatives.
• Flexibility: We offer flexibility in work arrangements to promote a healthy work-life balance.