E-commerce Manager

Job Description

We are seeking an E-commerce Manager to join our team in Johannesburg. In this dynamic role, you will be responsible for strategizing and executing online sales campaigns, managing product listings, and optimizing our digital storefront. Your insights will drive customer acquisition and retention, ensuring our e-commerce platform remains competitive in a rapidly evolving digital landscape.

Responsibilities

• Strategically plan and execute e-commerce marketing campaigns, promotions, and other initiatives.
• Analyze market trends to forecast sales and develop projections.
• Ensure compliance with regulations and standards regarding e-commerce operations.
• Conduct regular audits of site content for quality assurance.
• Evaluate new e-commerce technologies and make recommendations for implementation.
• Oversee inventory management and maintain optimal stock levels.
• Create targeted user experiences based on customer segmentation.
• Engage with customers through multiple channels for feedback and improvement.
• Track e-commerce key performance indicators and report to senior management.
• Enhance e-commerce process efficiencies to maximize productivity.

Requirements

Education

• Bachelor's degree in Marketing, Business, or related field
• MBA is a plus

Experience

• 3-5 years of experience in e-commerce management or digital marketing

Technical Skills

• Content Management Systems (CMS)
• SEO strategies and tools

Soft Skills

• Communication
• Problem-solving

Certifications

• Digital Marketing Professional Certification
• Certified E-commerce Specialist

Languages

• English: Fluent

Advantageous

• Experience in UX/UI design principles: Understanding of user experience and interface design to optimize online presence.
• Familiarity with CRM tools: Experience with Customer Relationship Management platforms for enhancing customer satisfaction.

Benefits

• Comprehensive health coverage
• Generous retirement plan with matching contributions
• Quarterly bonuses based on performance
• Flexible remote working arrangements
• Wellness programs and gym discounts

Company Culture

• Continuous Learning: We support ongoing education and professional development for all employees.
• Work-Life Balance: We prioritize work-life balance and promote healthy workplace practices.
• Community Engagement: We are committed to helping our community and encourage employee involvement in local initiatives.