E-commerce Manager

Job Description

As our E-commerce Manager, you will spearhead online sales strategies, manage the e-commerce platform, and lead a dedicated team to enhance user experience and customer satisfaction. Your role will be critical in driving revenue growth and achieving business objectives.

Responsibilities

• Monitor and report on sales trends and customer behaviours to inform strategic decisions.
• Establish and manage partnerships with third-party platforms to increase sales channels.
• Directly influence product marketing strategies to achieve sales objectives.
• Work with logistics to ensure timely fulfillment of online orders.
• Implement and manage customer loyalty programs to retain existing customers.
• Conduct A/B testing on campaigns and website changes to identify the most effective strategies.
• Build relationships with vendors and service providers to support operational efficiencies.
• Advise on budget allocation for e-commerce activities to achieve company goals.
• Ensure compliance with e-commerce regulations and best practices.

Requirements

Education

• Bachelor's degree in Commerce or similar field
• MBA or similar is preferable

Experience

• 5+ years in online retail management or digital marketing, with a track record of success

Technical Skills

• Digital Marketing Tools
• Content Management Systems

Soft Skills

• Strategic Planning
• Negotiation

Certifications

• Certified Digital Marketing Professional
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Familiarity with E-commerce Law: Knowledge of legal compliance related to online retail.
• Experience with Social Media Marketing: Proficient in leveraging social media for driving e-commerce initiatives.

Benefits

• Attractive salary package including bonuses based on performance.
• Health benefits, including medical aid and dental care.
• Work-life balance initiatives with flexible hours.
• Continual learning and professional growth opportunities.

Company Culture

• Results-Driven: Focused on achieving results, we set ambitious goals and work collaboratively to exceed them.
• Continuous Growth: We prioritize personal and professional development, offering opportunities for training and advancement.
• Community Engagement: We give back to our community through various outreach programs and initiatives.