Customer Support Representative

Job Description

Join our dynamic team as a Customer Support Representative in Port Elizabeth! We're seeking individuals who are adept at communication and problem-solving. Your responsibilities will include assisting customers with their queries and feedback, ensuring a positive and seamless experience.

Responsibilities

• Engage with customers to understand their needs and ensure their satisfaction.
• Handle customer returns and exchanges in accordance with company policy.
• Create and update customer profiles with relevant information.
• Work closely with other departments to facilitate seamless service.
• Identify opportunities for upselling products to enhance customer experience.
• Provide support and assistance during peak periods to ensure service consistency.

Requirements

Education

• Matric or equivalent
• Degree in Business Administration or a related field is an advantage

Experience

• 3+ years of experience in customer service roles

Technical Skills

• Zendesk
• Chat Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Customer Service Excellence Certification
• Conflict Resolution Certificate

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Familiarity with e-commerce platforms: Experience in handling inquiries related to e-commerce is a plus.
• Bilingual skills: Ability to speak multiple languages fluently is advantageous.

Benefits

• Attractive salary with performance bonuses
• Comprehensive healthcare benefits
• Supportive work culture
• Career advancement opportunities

Company Culture

• Innovation Driven: We encourage creative problem-solving to ensure effective customer support.
• Employee Recognition: We celebrate successes and recognize hard work, fostering a positive atmosphere.
• Continuous Improvement: Our commitment to ongoing improvement is a key driver of our success.