Customer Support Representative

Job Description

We are on the lookout for a dedicated Customer Support Representative to join our dynamic team in Port Elizabeth. In this role, you'll be the first point of contact for our customers and will play a vital role in providing exceptional service. You will assist customers with their inquiries, troubleshoot issues, and ensure a smooth experience with our services. The ideal candidate should be a strong communicator with a knack for problem-solving and customer satisfaction.

Responsibilities

• Handle customer inquiries in a calm and professional manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Record customer feedback and suggest improvements.
• Work with the technical team to address product-related issues.
• Provide training for customers on product features and usage.
• Remain informed about company policies and changes.
• Assist in building a positive image of the company.
• Achieve performance targets and contribute to the team's success.

Requirements

Education

• Matric certificate or equivalent qualification
• Degree in Business Administration or related field is preferred

Experience

• 2+ years of experience in customer support roles

Technical Skills

• CRM Software
• Data Entry

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Ability to handle challenging customer interactions: Experience in managing difficult customer situations with diplomacy.
• Previous experience in a leadership role: Leadership experience in a customer support environment is a plus.

Benefits

• Health and wellness benefits
• Employee discounts on products/services
• Paid leave and public holidays
• Training and mentorship programs

Company Culture

• Open Communication: We encourage honest and transparent communication at all levels.
• Recognizing Excellence: We celebrate our employees' successes and contributions.
• Diverse Workforce: We value diversity and strive to create an inclusive work environment.