IT Support Technician

Job Description

We are seeking an IT Support Technician to provide exceptional support and maintenance services for our IT systems. The ideal candidate will possess strong troubleshooting skills and a passion for technology. You will assist in resolving technical issues, ensuring that our systems run smoothly and efficiently.

Responsibilities

• Respond to IT support requests via phone, email, and in person.
• Install, configure, and troubleshoot printers and other peripherals.
• Ensure compliance with IT security policies and procedures.
• Collaborate with IT team members on projects and initiatives.
• Educate users on best practices for hardware and software use.
• Participate in IT training and development programs.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Antivirus Solutions

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity with supporting Mac operating systems and hardware.
• Knowledge of VoIP systems: Experience with setting up and troubleshooting VoIP phone systems.

Benefits

• Competitive salary package
• Health and wellness benefits
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Teamwork: We believe in collaboration and teamwork to drive success.
• Innovation: A dynamic environment that fosters innovation and learning.
• Supportive Environment: Our team supports each other to achieve personal and professional growth.