Travel Consultant

Job Description

We are looking for a passionate Travel Consultant to join our Pretoria team. You will assist clients in planning their dream vacations, handling bookings, and providing expert travel advice. Your role will involve understanding customer needs, creating tailored travel itineraries, and ensuring top-notch customer service.

Responsibilities

• Evaluate client needs and recommend suitable destinations.
• Negotiate rates with suppliers to provide cost-effective options.
• Provide guidance on travel restrictions and health advisories.
• Assist clients with travel documentation and requirements.
• Facilitate group bookings and manage special requests.
• Resolve disputes and issues promptly and professionally.
• Create marketing strategies to attract new clients.
• Train new staff on travel procedures and best practices.

Requirements

Education

• Diploma in Travel and Tourism
• Bachelor's degree in a related field is preferred

Experience

• 3+ years of experience in the travel industry

Technical Skills

• Travel Management Software
• GDS Systems (Amadeus, Sabre, etc.)

Soft Skills

• Interpersonal Skills
• Attention to Detail

Certifications

• IATA Certified
• Certified Travel Associate (CTA) is a plus

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of Travel Compliance and Regulations: Awareness of travel regulations and compliance requirements.
• Experience in Travel Marketing: Background in promoting travel services effectively.

Benefits

• Comprehensive health insurance
• Employee discounts on travel bookings
• Opportunities for professional development
• Team-building events and activities

Company Culture

• Inclusivity: We embrace diversity and value each employee's unique contribution to the team.
• Growth and Development: We invest in our employees’ development through training, mentorship, and career advancement opportunities.
• Work-Life Balance: We promote a healthy work-life balance and flexible working arrangements.