Retail Manager

Job Description

We are on the lookout for a dynamic Retail Manager to oversee our store operations in Durban. The ideal candidate will have extensive experience in retail management, leading teams to achieve sales targets and enhancing customer satisfaction. You will be responsible for executing business strategies to maximize store performance and profitability while ensuring a high level of customer service.

Responsibilities

• Manage store operations, ensuring effective execution of company policies and procedures.
• Develop and implement action plans to achieve sales targets.
• Train and support team members in product knowledge and customer engagement.
• Evaluate staff performance and provide constructive feedback.
• Collaborate with marketing and merchandising teams on promotional activities.
• Maintain a clean and organized store environment.
• Respond to customer inquiries and resolve complaints effectively.
• Monitor inventory levels and coordinate stock replenishment.
• Facilitate effective communication across departments.
• Prepare and present reports on store performance to management.

Advantageous

• Experience in e-commerce management: Knowledge of online retail strategies and best practices.
• Familiarity with point-of-sale systems: Experience in managing retail systems and technology.

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Discounts on store products
• Opportunities for career advancement

Company Culture

• Teamwork: We emphasize collaboration and teamwork to achieve collective goals.
• Customer Focus: Our customers are at the heart of everything we do.
• Innovation: We encourage creative thinking and innovation in all aspects of our work.