Customer Support Representative

Job Description

As a Customer Support Representative, you will be the frontline ambassador for our brand, ensuring that our customers receive unparalleled service. You will handle inquiries, resolve issues, and provide product information through various communication channels, including phone, email, and live chat.

Responsibilities

• Deliver high-quality support to customers in a timely manner.
• Identify opportunities to upsell relevant products and services.
• Provide feedback on customer interactions to improve service quality.
• Work closely with the sales team to share insights from customer interactions.
• Engage in continuous learning about industry best practices.
• Assist in building a positive team environment through collaboration.

Requirements

Education

• Matric or equivalent qualification
• Higher education qualification preferred

Experience

• 3+ years of experience in customer service or support environment

Technical Skills

• Proficient in Google Workspace
• Call center systems experience

Soft Skills

• Empathy and patience
• Time management skills

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual capabilities: Fluency in multiple languages is a strong advantage.
• Conflict resolution training: Certification in handling customer disputes effectively.

Benefits

• Comprehensive medical aid coverage
• Annual performance bonuses
• Generous leave policies
• Continuous training and development programs

Company Culture

• Recognition and Reward: We celebrate successes and acknowledge individual and team achievements.
• Continuous Feedback: We foster an environment of constructive feedback and open communication.
• Diversity and Inclusion: A commitment to building a diverse workforce and inclusive culture.