IT Support Technician

Job Description

Join our IT team as a Technician and become part of a dedicated group focused on providing top-notch support services. Your role will include diagnosing and resolving technical issues, providing timely assistance to users, and contributing to the ongoing improvement of our IT infrastructure.

Responsibilities

• Evaluate and improve IT support services for users.
• Participate in IT project implementation and support.
• Conduct regular system audits to ensure compliance.
• Assist users with data recovery related to IT incidents.
• Maintain a high level of customer satisfaction through excellent service.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree is advantageous

Experience

• More than 2 years in a similar role preferred

Technical Skills

• Troubleshooting
• Remote Support Tools

Soft Skills

• Customer Service
• Analytical Thinking

Advantageous

• ITIL Foundation Certification: Understanding of IT service management principles.
• Help Desk Experience: Experience working in a help desk environment is valuable.

Benefits

• Comprehensive healthcare plan
• Annual leave and family leave
• Access to training courses and workshops
• Opportunity for career advancement

Company Culture

• Inclusivity: We embrace diversity and promote a culture of inclusivity.
• Innovation Focus: We encourage creative thinking to solve problems.
• Employee Wellness: We prioritize our employees' well-being and health.