IT Support Technician

Job Description

Join our team as an IT Support Technician, where you'll deliver comprehensive support to users and ensure the smooth operation of IT services. Candidates should possess strong problem-solving abilities and a solid understanding of IT infrastructures.

Responsibilities

• Deliver effective front-line support to users experiencing technical issues.
• Coordinate the setup of new workstations and upgrading existing systems.
• Perform regular maintenance and updates to ensure the efficiency of IT systems.
• Provide user training on software applications and best practices.
• Collaborate with the IT team to implement new technologies and solutions.
• Assist with cybersecurity measures, ensuring data protection protocols are followed.
• Ensure timely resolution of support tickets, maintaining communication with users.

Requirements

Education

• Matric or equivalent
• Diploma in IT or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified Solutions Associate (MCSA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with remote support tools: Familiarity with remote assistance technologies such as TeamViewer or AnyDesk.
• Basic knowledge of database management: Understanding of relational databases and SQL.

Benefits

• Competitive salary package with performance bonuses
• Medical aid and provident fund
• Working from home flexibility
• Training and development opportunities

Company Culture

• Innovation: We embrace new ideas and encourage creative thinking from all team members.
• Team Spirit: We promote a collaborative work environment that values teamwork.
• Continuous Improvement: We focus on personal and professional growth through ongoing training and development.