Hospitality Manager

Job Description

As a Hospitality Manager, you will play a key role in enhancing our guests' experiences at our Cape Town hotel, leading a vibrant team and implementing strategies to improve service standards and operational efficiency. Strong management and customer service skills are essential for this role.

Responsibilities

• Oversee daily hotel operations to ensure a seamless guest experience.
• Manage staff performance, training, and scheduling to uphold service quality.
• Develop and implement operational policies and procedures.
• Monitor budget, control expenses, and achieve financial targets.
• Address guest complaints and feedback promptly and effectively.
• Collaborate with marketing to promote hotel services and packages.
• Foster a positive work environment that encourages teamwork and staff retention.
• Conduct regular inspections of facilities and services.
• Ensure compliance with health and safety regulations.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an advantage

Experience

• 5+ years of experience in hotel management or hospitality roles

Technical Skills

• Guest Relations
• Budget Management
• Staff Training

Soft Skills

• Leadership
• Problem-solving
• Communication

Certifications

• Certified Hotel Administrator (CHA)
• Hospitality Management Professional Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with revenue management systems: Understanding of how to optimise pricing and occupancy rates.
• Knowledge of local attractions and events: Able to promote and enhance guest experiences based on local offerings.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development and training
• Flexible working hours with potential for hybrid work arrangements

Company Culture

• Team Spirit: We value teamwork and collaboration among our staff to enhance the guest experience.
• Continuous Improvement: Commitment to ongoing learning and development in the hospitality field.
• Diversity and Inclusion: We foster a culture of diversity where all staff members are valued.