IT Support Specialist

Job Description

We are on the lookout for an IT Support Specialist to join our vibrant team in Johannesburg. As an IT Support Specialist, you will be responsible for providing technical support and ensuring the smooth operation of IT services. You'll work closely with our clients, understanding their IT needs and solving their technical issues efficiently. Ideal candidates should be passionate about technology, possess strong problem-solving skills, and be adept at communicating with clients.

Responsibilities

• Respond to user inquiries regarding computer systems and software.
• Assist in setting up IT equipment for new employees.
• Ensure data backups are performed regularly and recover data when necessary.
• Provide support for mobile devices and remote access solutions.
• Collaborate with external vendors for IT hardware and software support.
• Document and report security incidents to the IT Manager.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems
• Additional certifications in relevant IT fields are an advantage

Experience

• 3+ years of experience in IT support or customer service

Technical Skills

• Active Directory
• Remote Desktop Support

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services (e.g. AWS, Azure): Experience in managing cloud services and understanding cloud-based architectures.
• Proficiency in scripting languages (e.g. PowerShell): Ability to automate tasks using scripting languages.

Benefits

• Comprehensive health insurance plan
• Retirement annuity contributions
• Flexible work schedule and remote working options
• Employee training and development programs

Company Culture

• Respect and Inclusion: Our workplace values diversity and ensures that all employees' voices are heard.
• Work-Life Balance: We value work-life balance and encourage our employees to prioritize their well-being.
• Community Engagement: We support community initiatives that make a positive impact and encourage employee involvement.