Box Office Manager

Job Description

The Box Office Manager will oversee the daily operations at our venue’s box office. This includes ticket sales management, staffing, and ensuring an exceptional customer service experience.

Responsibilities

• Supervise the daily operations of the box office and ticket sales.
• Create staffing schedules and ensure adequate coverage during peak times.
• Collaborate with marketing on promotional ticket offerings.
• Analyze performance metrics and strategize improvements.
• Manage customer inquiries and ensure satisfaction.
• Ensure staff are trained on customer service excellence.
• Oversee ticket sales, refunds, and exchanges effectively.
• Maintain and troubleshoot ticketing systems as necessary.
• Conduct regular team meetings to address goals and challenges.
• Engage with customers during events to enhance service experience.

Requirements

Education

• Diploma in Business Management or Hospitality

Experience

• Minimum 3 years in a customer service environment, preferably in a box office setting.

Technical Skills

• Accounting Principles
• CRM Systems

Soft Skills

• Problem Solving
• Teamwork

Languages

• English: Fluent
• Setswana: Basic

Advantageous

• CRM Software Experience: Experience with customer relationship management software is advantageous.
• Sales Experience: Experience in sales or marketing within the entertainment sector.

Benefits

• Comprehensive health insurance
• Retirement savings plans with employer matching
• Professional development programs
• Employee discounts on event tickets

Company Culture

• Inclusivity: We embrace a culture of inclusivity, encouraging all employees to be themselves.
• Growth and Development: We invest in our employees' growth with training and mentorship opportunities.
• Work-Life Balance: We strive to offer a balance between work and personal life for our employees.