IT Support Technician

Job Description

We are on the lookout for an IT Support Technician passionate about technology and problem-solving. In this role, you will be the first point of contact for technical support queries, responsible for diagnosing and resolving IT-related issues. Your contributions will play a significant role in ensuring user satisfaction and supporting efficient business operations.

Responsibilities

• Engage with users to understand technical issues and provide effective solutions.
• Monitor and manage IT infrastructure performance and identify issues proactively.
• Ensure all support tickets are logged and tracked through to resolution.
• Offer training and support to users on new software and technologies.
• Participate in continuous improvement initiatives within the IT department.

Requirements

Education

• Diploma in Computer Science or IT-related field
• Bachelor's degree in IT is a plus

Experience

• 3+ years in a similar role or related experience

Technical Skills

• Linux OS
• Printer Support

Soft Skills

• Attention to Detail
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of Voice over IP systems and their configurations.
• Cybersecurity Awareness: Awareness of basic cybersecurity practices to safeguard the IT environment.

Benefits

• Comprehensive medical aid and pension options
• Access to training programs and certifications
• Employee discounts on IT products
• A supportive work environment with a focus on work-life balance

Company Culture

• Inclusivity: We value diverse backgrounds and experiences, fostering an inclusive workplace.
• Team Spirit: We encourage collaboration and mutual support among all team members.