Tour Guide

Job Description

Join our team as a Tour Guide in Pretoria! We are seeking enthusiastic individuals who love South Africa's culture and heritage. As a Tour Guide, you will lead groups through the city, showcasing its landmarks and hidden gems while providing outstanding customer service.

Responsibilities

• Showcase the cultural richness of Pretoria through guided tours.
• Engage participants with storytelling and local anecdotes.
• Ensure a safe and enjoyable experience for all guests.
• Handle logistics effectively, including timing and scheduling.
• Continuously improve knowledge of local sites and attractions.
• Develop and maintain relationships with local businesses and attractions.
• Assist in creating new tour packages and experiences.
• Collect feedback to improve future tour offerings.
• Represent the company positively in all interactions.

Requirements

Education

• High School Diploma or equivalent
• Tour guide certification or diploma in tourism is preferred

Experience

• 1-2 years of experience in a similar role

Technical Skills

• Public speaking
• Geographical knowledge

Soft Skills

• Customer service
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Proficiency in multiple languages: Ability to communicate in various languages to cater to diverse groups.
• Experience with tour planning: Understanding of planning and managing group tours effectively.

Benefits

• Affordable health and wellness benefits
• Performance bonuses based on guest feedback
• Workplace recognition programs
• Access to ongoing training and skill development

Company Culture

• Customer Focus: We prioritize our guests' needs and expectations to ensure their satisfaction.
• Inclusivity: We value diversity and inclusivity within our team and for our guests.
• Community Engagement: Our tours aim to connect visitors with the local community and culture.