Travel Operations Consultant

Job Description

We are seeking a dedicated Travel Operations Consultant who is passionate about travel and possesses strong organisational skills. You will be responsible for coordinating travel arrangements, providing exceptional customer service, and ensuring smooth operations.

Responsibilities

• Facilitate communication between clients and travel service providers.
• Assist in the development of travel policies and procedures.
• Identify customer needs and provide tailored travel solutions.
• Work with team members to enhance operational processes.
• Attend industry events and trade shows to network and promote the agency.
• Update and maintain the travel management system.
• Prepare reports on travel metrics for management review.
• Conduct training sessions for new staff on travel operations.
• Enhance client relationships to foster repeat business.
• Participate in team meetings to discuss operational improvements.

Requirements

Education

• Relevant diploma or certification in travel and tourism

Experience

• 4-6 years of experience in travel and tourism operations

Technical Skills

• GDS Systems (e.g., Amadeus, Sabre)
• Social Media Marketing

Soft Skills

• Negotiation Skills
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Benefits

• Comprehensive health insurance coverage
• Generous leave policies
• Travel discounts on agency offerings
• Professional development funding

Company Culture

• Passion for Travel: Our team is composed of travel enthusiasts who share a common goal of creating memorable experiences for our clients.
• Continuous Improvement: We encourage professional development and learning to keep our team updated with industry trends.
• Inclusivity: We believe in creating an inclusive atmosphere where diverse perspectives are welcomed and celebrated.