Hotel Manager

Job Description

We are seeking a proactive Hotel Manager to oversee daily operations and ensure a high standard of guest satisfaction at our Cape Town property. The ideal candidate will have experience in managing hotel functions, from front desk operations to housekeeping and food service, ensuring all aspects of the hotel run smoothly and efficiently.

Responsibilities

• Direct hotel operations to ensure efficient service delivery.
• Manage budgets and control costs while enhancing revenue.
• Lead the recruitment, training, and development of hotel staff.
• Establish and maintain relationships with guests to encourage repeat visits.
• Evaluate guest feedback and implement necessary improvements.
• Organize and oversee hotel events and functions.
• Drive up-sell strategies to maximize room revenue.
• Collaborate with the head chef to ensure quality food and service.
• Monitor compliance with licensing, health, and safety regulations.
• Prepare regular reports for management on performance metrics.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant postgraduate qualification is preferred

Experience

• Minimum of 6 years in hotel management, with at least 2 years in a leadership role

Technical Skills

• Customer Service Management
• Strategic Planning

Soft Skills

• Problem-solving
• Team Building

Certifications

• Hotel Management Diploma
• First Aid Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in event management: Hands-on experience coordinating events and functions at a hotel.
• Knowledge of local tourism trends: Understanding of local attractions and activities to enhance guest experiences.

Benefits

• Attractive salary package with benefits
• Retirement savings plan with company contributions
• Work-life balance initiatives
• Discounts on hotel stays and services

Company Culture

• Continuous Improvement: We invest in continuous improvement and training for our team members.
• Respect and Inclusion: We value respect and inclusivity, embracing diverse perspectives within our team.
• Community Engagement: We are committed to engaging with our local community and promoting sustainability.