Tour Operations Specialist

Johannesburg Full-time R25,000 - R37,500 / Month
(R300,000 - R450,000 / Year)

Job Description

We are seeking a passionate Tour Operations Specialist to manage and coordinate exciting tour packages for our diverse clientele. The ideal candidate will excel in logistics planning, customer service, and have a keen understanding of South Africa's cultural and natural attractions.

Responsibilities

  • Plan and execute special tours for targeted market segments.
  • Manage relationships with local attractions and businesses to negotiate deals.
  • Analyze tour performance metrics and suggest areas for growth.
  • Respond to customer complaints with a focus on resolution.
  • Conduct training sessions for new tour guides.
  • Utilize social media platforms to engage with clients and promote tours.
  • Support in the development of travel packages that incorporate unique cultural experiences.
  • Handle on-site logistics during tours to ensure smooth operations.
  • Maintain databases of clients and tour packages for future reference.
  • Assist in setting pricing strategies based on market analysis.

Requirements

Education
  • Diploma in Hospitality or Travel Management
Experience
  • 5+ years of experience in the tourism sector, specifically in tour operations
Technical Skills
  • Event Planning
  • Social Media Marketing
Soft Skills
  • Negotiation
  • Customer Service
Certifications
  • Certified Travel Associate (CTA)
Languages
  • English: Fluent
  • Zulu: Conversational

Advantageous

  • Knowledge of local wildlife and flora: Ability to educate clients about South Africa's rich biodiversity.
  • Experience with foreign language tours: Ability to guide tours in languages other than English is a bonus.

Benefits

  • Comprehensive health insurance
  • Paid time off and sick leave
  • Training and development programs
  • Opportunity for international travel

Company Culture

  • Innovation: We embrace innovative ideas and encourage our team to think creatively to enhance our offerings.
  • Continuous Growth: We provide resources and opportunities for personal and professional development.
  • Community Engagement: We are committed to positively impacting our local communities through our tours.
Status: Closed