The Telecommunications Line Installer and Repairer plays a crucial role in providing technical support. The ideal candidate will assist customers in troubleshooting issues, installing equipment, and ensuring a positive experience.
Responsibilities
Provide exceptional customer service, resolving technical issues promptly.
Install and configure telecommunications equipment for clients.
Diagnose and troubleshoot hardware and software issues, both remotely and onsite.
Document technical issues and solutions in the system.
Work closely with other members of the customer service team to share knowledge and resolve complex issues.
Stay updated on industry trends and advancements in technology.
Requirements
Education
Degree in Telecommunications or Networking
Experience
Minimum 2 years of experience in the telecommunications or networking industry
Technical Skills
Network troubleshooting
Telecommunications installation
Technical documentation
Soft Skills
Analytical thinking
Communication
Certifications
ITIL certification
CCNA or related certification
Languages
English: Fluent
Advantageous
Experience with VOIP technology: Understanding of Voice Over Internet Protocol for telecommunications applications.
Experience with customer service: Proven experience in customer support roles to enhance service delivery.
Benefits
Comprehensive medical coverage
Generous leave policies
Employee assistance programs
Career development opportunities
Company Culture
Continuous Development: Our team is encouraged to pursue personal and professional growth through training and mentorship.
Community Focus: We are dedicated to giving back to the community and supporting local initiatives.
Work-Life Balance: We promote a healthy work-life balance to ensure the well-being of our employees.