Technical Support Specialist

Job Description

We are seeking a motivated Technical Support Specialist to join our team in Pretoria. You will play a crucial role in assisting customers with technical issues, troubleshooting hardware and software problems, and providing exceptional service.

Responsibilities

• Handle escalated support requests and provide in-depth technical analysis.
• Coordinate with third-party vendors for hardware repairs.
• Create and maintain knowledge base articles for common issues.
• Assist in system upgrades and patch management activities.
• Conduct regular training sessions for junior support staff.

Requirements

Education

• Diploma in IT Support or a related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• macOS
• ITIL Framework

Soft Skills

• Customer Service
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with VoIP systems: Knowledge of VoIP technologies and their configuration.
• Familiarity with cybersecurity principles: Basic understanding of cybersecurity best practices.

Benefits

• Comprehensive health insurance options
• Retirement savings plan with company contribution
• Access to wellness programs
• Professional development opportunities

Company Culture

• Professional Growth: We support our employees in their professional development and career growth.
• Diversity and Inclusion: We value diversity and strive to create an inclusive workplace for everyone.
• Work-Life Balance: We promote a healthy work-life balance for all our staff.