Strategic Client Advisor

Job Description

We are searching for a Strategic Client Advisor to join our Pretoria team. In this vibrant role, you will guide clients in maximizing the value of our services, ensuring their needs are met while actively seeking opportunities for expansion.

Responsibilities

• Manage and nurture the ongoing relationships with assigned client accounts.
• Evaluate client feedback to enhance service delivery and client engagement.
• Collaborate with the sales and marketing teams to align strategies.
• Prepare reports on account status and client engagement levels.
• Work closely with product teams to align client feedback with product adaptability.
• Conduct training sessions for clients on product features and benefits.
• Maintain accurate records of client interactions and transactions.
• Develop account plans to drive strategic account growth.
• Support project management for client-specific initiatives.

Requirements

Education

• Bachelor's degree in Business, Marketing, or related field
• Master's degree is an advantage

Experience

• 3+ years of experience in account management or client relations

Technical Skills

• Client Relationship Management
• Negotiation Skills
• Market Analysis

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• Certified Account Manager
• Project Management Professional (PMP)

Languages

• English: Fluent
• Afrikaans: Conversational