IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in ensuring the smooth operation of our IT systems. You will troubleshoot issues, provide technical support, and maintain hardware and software systems. This position requires a customer-oriented approach and solid technical expertise.

Responsibilities

• Provide technical support to staff and clients.
• Ensure functionality of IT systems through regular updates.
• Maintain inventory of IT assets and supplies.
• Support end-user training on various software and tools.
• Review and analyze IT incidents to improve service delivery.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years experience in a technical support role

Technical Skills

• Windows and Mac OS
• Networking
• Troubleshooting

Soft Skills

• Customer service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Familiarity with corporate IT standards and practices.
• Knowledge of cloud services (e.g., AWS, Azure): Understanding of cloud technologies and their integration.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible work hours
• Professional development opportunities

Company Culture

• Collaborative Environment: We promote teamwork and a supportive atmosphere where every idea counts.
• Continuous Improvement: Our culture encourages ongoing learning and growth for all employees.
• Diversity and Inclusion: We value diverse perspectives and strive for an inclusive workplace.