Customer Support Representative

Job Description

We are seeking a friendly and driven Customer Support Representative to join our team in Pretoria. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to resolve customer issues efficiently. In this role, you will be the first point of contact for our customers, providing support through various channels including phone, email, and chat.

Responsibilities

• Provide timely and accurate updates to customers about their inquiries.
• Encourage customer feedback for service improvement.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively participate in promotional projects and product launches.
• Contribute to the development of a positive team environment.

Requirements

Education

• Matric or equivalent qualification
• Bachelor's degree in a suitable field is an advantage

Experience

• 2+ years in a customer support environment is preferred

Technical Skills

• CRM Software
• Basic Technical Knowledge

Soft Skills

• Empathy
• Adaptability

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Bilingual skills in English and Afrikaans: Ability to communicate effectively in both languages.
• Experience with customer feedback systems: Understanding how to leverage customer feedback for improvement.

Benefits

• Wellness programs and mental health support
• Retirement savings plan with company contributions
• Paid time off for public holidays
• Work-life balance initiatives

Company Culture

• Respect and Inclusion: We embrace diversity and respect individual contributions to create an inclusive culture.
• Innovation: We support new ideas and encourage our employees to think creatively.
• Employee Well-being: We prioritize the health and wellbeing of our employees, providing resources and support.