IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Johannesburg team. The ideal candidate will be responsible for providing first-class technical support and troubleshooting for hardware and software issues. This role requires a proactive mindset and a commitment to delivering high-quality service to our clients.

Responsibilities

• Respond to IT support requests promptly to ensure minimal disruption.
• Conduct regular maintenance checks on IT systems and equipment.
• Implement IT policies and procedures effectively.
• Participate in team meetings to discuss ongoing projects and improvements.
• Create user guides and training materials for software applications.
• Identify areas for improvement and recommend solutions.

Requirements

Education

• Bachelor's degree in IT or related field
• Relevant IT certifications are a plus

Experience

• 3+ years of relevant experience in IT support

Technical Skills

• Virtualization Technologies
• IT Security

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of database management: Understanding of database systems like SQL Server or MySQL.
• Scripting skills in PowerShell or Python: Ability to create scripts for automation and efficiency.

Benefits

• Comprehensive health and wellness benefits
• Learning and development stipends
• Work-life balance initiatives
• Employee discounts on tech products

Company Culture

• Diversity: We embrace diversity and inclusion in our workforce.
• Respect: We treat every team member and client with respect and dignity.
• Community Engagement: We actively engage with the communities we serve.