IT Support Technician

Job Description

We are seeking an IT Support Technician in Durban to provide technical assistance and support to our clients. The ideal candidate will have a strong background in troubleshooting hardware and software issues, along with exceptional customer service skills.

Responsibilities

• Handle inbound support requests via phone, email, or in-person.
• Perform hardware upgrades and repairs as needed.
• Assist in the implementation of new IT projects.
• Provide input for improving IT policies and procedures.
• Keep abreast of the latest technology trends and updates.
• Manage inventory of IT equipment and supplies.
• Assist in developing user manuals and technical documentation.
• Work closely with the IT team to ensure smooth operations.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications are advantageous

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Time Management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of VoIP technologies for managing communication systems.
• Experience with database management: Familiar with databases like MySQL or SQL Server.

Benefits

• Comprehensive health benefits including dental and vision
• Retirement fund with generous matching contributions
• Work-from-home options available
• Continuous learning and certification support

Company Culture

• Inclusivity: Our workplace embraces diversity and inclusion as core values.
• Work-Life Balance: We support a healthy work-life balance for our employees.
• Community Involvement: We encourage our employees to engage in community service and outreach.