Online Store Manager

Job Description

We are seeking a skilled Online Store Manager to oversee our e-commerce operations in Johannesburg. The ideal candidate will have a strong background in online retail management, with a focus on maximizing sales and enhancing customer satisfaction.

Responsibilities

• Direct the daily operations of the online store, ensuring targets are met.
• Create and maintain a budget for the e-commerce department.
• Collaborate with cross-functional teams for seamless store operations.
• Implement tools and software to track sales and customer interactions.
• Regularly report on performance metrics to upper management.
• Encourage and facilitate team brainstorm sessions for new marketing campaigns.
• Analyze user feedback to identify areas for improvement.
• Ensure compliance with legal and regulatory standards in e-commerce.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Marketing is preferred

Experience

• 3-5 years of experience in e-commerce or retail management

Technical Skills

• SEO/SEM
• Social Media Marketing

Soft Skills

• Communication
• Analytical Thinking

Certifications

• Certified E-commerce Manager

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Customer Relationship Management (CRM) Systems: Proficient in using CRM tools to manage customer interactions.
• Knowledge of Supply Chain Management: Understanding of supply chain processes to optimize operations.

Benefits

• Comprehensive medical aid
• Retirement plans with employer contributions
• Paid time off for holidays and sick leave
• Career advancement opportunities

Company Culture

• Work-Life Balance: We promote a healthy work-life balance through flexible scheduling.
• Continuous Learning: We support ongoing learning and encourage employees to develop new skills.
• Community Engagement: We actively participate in community initiatives and support local causes.