E-commerce Manager

Job Description

We are seeking an E-commerce Manager who is passionate about e-commerce, with a keen eye for market trends and analytics. This role requires an individual who can drive sales, manage online inventory, and develop innovative marketing strategies. The ideal candidate will work closely with cross-functional teams to enhance customer experience and optimize our online platforms.

Responsibilities

• Create engaging content for product listings and promotional site features.
• Perform market research to identify new growth opportunities.
• Establish and monitor KPIs to track the effectiveness of e-commerce initiatives.
• Develop strategies for improving customer retention and engagement.
• Work closely with finance for accurate sales forecasting.
• Conduct user experience testing to identify pain points in customer journeys.
• Liaise with customer service to resolve client inquiries effectively.

Requirements

Education

• Master's degree in Digital Marketing or related field is preferred

Experience

• 5+ years of experience in e-commerce or online retail management

Technical Skills

• PPC Advertising
• Email Marketing

Soft Skills

• Project Management
• Customer Service Orientation

Certifications

• PPC Certification
• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Experience with CRM systems: Proficient in using Customer Relationship Management tools to optimize customer interactions.
• Knowledge of data privacy regulations: Understanding of GDPR and other data privacy laws affecting e-commerce.

Benefits

• Competitive salary and performance bonuses
• Flexible working hours
• Health insurance coverage
• Employee discounts on products

Company Culture

• Growth-Oriented: We focus on personal and professional growth, providing training to develop our team.
• Customer-Centric: Our approach is always customer-first, ensuring a great experience at every touchpoint.
• Sustainability: We are committed to sustainable practices, reducing our impact on the environment.