E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to lead our online sales strategy in Johannesburg. In this pivotal role, you will leverage your expertise in digital marketing and product management to boost our online presence and sales performance. The ideal candidate will have a proven track record in managing e-commerce platforms, optimizing user experience, and driving revenue growth. You will work closely with cross-functional teams, including marketing, sales, and customer service, to ensure a seamless online shopping experience.

Responsibilities

• Develop marketing plans and promotional strategies for the online store.
• Manage budgeting for online marketing initiatives.
• Ensure compliance with legal and regulatory requirements in e-commerce.
• Work with external agencies for SEO and online advertising initiatives.
• Continuously test and improve the online shopping experience for customers.
• Establish partnerships with influencers and affiliates to expand reach.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master’s in Digital Marketing or related field is preferred

Experience

• 5+ years of experience in an online retail environment

Technical Skills

• Customer Relationship Management (CRM)
• Data Analysis Tools (Google Analytics, Excel)

Soft Skills

• Communication
• Project Management

Certifications

• Certified Digital Marketing Professional
• Certified E-commerce Manager

Languages

• English: Fluent

Advantageous

• Experience with A/B testing and optimization: Skilled in using A/B testing to enhance online sales performance.
• Knowledge of UX/UI design principles: Familiarity with user experience design to improve customer journey and satisfaction.

Benefits

• Comprehensive health insurance and retirement savings plan
• Annual training budget for skill enhancement
• Paid time off and holidays
• Work-life balance initiatives

Company Culture

• Learning and Development Focus: We prioritize continuous learning and growth opportunities for all employees.
• Open Communication: We believe in maintaining open lines of communication across all levels of the organization.
• Customer-Centric Approach: Delivering exceptional service to our customers is our top priority.