Customer Support Representative

Job Description

We seek a dynamic Customer Support Representative to join our Durban team. This role involves addressing customer queries, providing product information, and ensuring a positive customer experience. The ideal candidate will be proactive and possess exceptional communication skills.

Responsibilities

• Manage incoming support requests via various channels.
• Provide solutions and follow up to ensure customer satisfaction.
• Handle escalations with professionalism and empathy.
• Participate in training sessions for new product releases.
• Work collaboratively with team members to enhance overall service quality.

Requirements

Education

• Matric Certificate or equivalent
• Relevant tertiary qualification is a plus

Experience

• At least 2-3 years of experience in a customer support role is preferred

Technical Skills

• CRM Software
• Data Management

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with e-commerce platforms: Experience with online shopping environments and customer interactions.
• Multilingual abilities: Fluency in additional languages enhances customer interaction.

Benefits

• Comprehensive health benefits
• Annual performance bonuses
• Flexible work hours
• Training and development programs
• Employee discounts on products

Company Culture

• Innovation: We promote a culture of innovation where new ideas are valued.
• Work-Life Balance: We prioritize a healthy work-life balance for our staff.
• Community Engagement: We believe in giving back to the community through various initiatives.