Technical Support Specialist

Job Description

Looking for a Technical Support Specialist in Durban who thrives in a fast-paced environment! In this role, you'll be responsible for assisting customers with technical inquiries, providing timely solutions, and maintaining a positive customer experience. If you're adept at identifying issues and have excellent communication skills, we'd love to hear from you.

Responsibilities

• Provide exceptional customer service through proactive communication.
• Identify and escalate priority issues to appropriate teams.
• Participate in user acceptance testing for new features.
• Maintain up-to-date knowledge of company products and services.
• Assist with training new team members.
• Represent the company at industry events and trade shows.

Requirements

Education

• Matric Certificate or equivalent
• Advanced Diploma in IT or Customer Support is preferred

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Technical Writing
• Software Knowledge

Soft Skills

• Problem Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience in a call center environment: Prior experience in a high-volume support environment.
• Understanding of ITIL framework: Knowledge of ITIL processes and methodologies.

Benefits

• Comprehensive health benefits for employees and dependents
• Annual performance bonuses
• Continued education reimbursements
• Work-from-home days (subject to business needs)

Company Culture

• Innovation and Creativity: Encouraging new ideas, we support an innovative approach to problem-solving.
• Employee Recognition: We celebrate accomplishments and recognize individual contributions to our success.
• Flexibility: We offer flexible work arrangements to support a positive work-life balance.