E-commerce Account Manager

We are in search of an E-commerce Account Manager to lead client relations in Johannesburg. The successful candidate will be responsible for managing key customer accounts, ensuring satisfaction, and driving sales growth. You will play a pivotal role in strategizing for account development and managing day-to-day communications.

Category: Sales and Marketing - E-commerce
Full Time

• R300,000 - R420,000 / Year
• R25000 - R35000 / Month

Closing Date: 2025-02-12
Location: Johannesburg

• Lead the management of client relationships and ensure delivery of quality service.
• Identify upselling and cross-selling opportunities within client accounts.
• Perform detailed account analysis and reporting on a regular basis.
• Foster communication with clients to gauge satisfaction and gather feedback.
• Coordinate with various departments to enhance service delivery and client outcomes.
• Proactively engage clients through regular check-ins and performance updates.
• Develop account plans that align with sales targets and client objectives.
• Monitor account health and develop strategies for improvement when necessary.
• Ensure compliance with company policies and best practices.
• Mentor and train junior team members as needed.

• Bachelor's degree in Business, Marketing, or a related field
• Master's degree is advantageous
• E-commerce Platforms In-depth knowledge of various e-commerce platforms like Shopify and Magento.
• Data Analysis Skilled in data analysis for optimizing account performance and strategy.
• Communication Excellent verbal and written communication skills for client interactions.
• Problem-solving Capable of identifying issues and implementing effective solutions.
• English (Fluent)
• Afrikaans (Basic)

• Experience in using CRM tools: Hands-on experience in CRM platforms like Salesforce or HubSpot.
• Project Management Skills: Ability to manage multiple projects and deadlines simultaneously.

• Comprehensive health insurance
• Annual leave and sick leave
• Training and development opportunities
• Work-life balance initiatives

• Continuous Development: We believe in continuous learning and provide our team with growth opportunities.
• Diversity: Our team is diverse and inclusive, representing a variety of perspectives.
• Integrity: We operate with the utmost integrity and transparency in all our dealings.

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