E-commerce Account Manager

Job Description

We are in search of an E-commerce Account Manager to lead client relations in Johannesburg. The successful candidate will be responsible for managing key customer accounts, ensuring satisfaction, and driving sales growth. You will play a pivotal role in strategizing for account development and managing day-to-day communications.

Responsibilities

• Lead the management of client relationships and ensure delivery of quality service.
• Identify upselling and cross-selling opportunities within client accounts.
• Perform detailed account analysis and reporting on a regular basis.
• Foster communication with clients to gauge satisfaction and gather feedback.
• Coordinate with various departments to enhance service delivery and client outcomes.
• Proactively engage clients through regular check-ins and performance updates.
• Develop account plans that align with sales targets and client objectives.
• Monitor account health and develop strategies for improvement when necessary.
• Ensure compliance with company policies and best practices.
• Mentor and train junior team members as needed.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration or related fields
• MBA is preferred

Experience

• 5+ years of experience in account management or sales within e-commerce

Technical Skills

• E-commerce Strategy
• Digital Marketing

Soft Skills

• Negotiation
• Critical Thinking

Certifications

• Certified Digital Marketing Professional
• Google Analytics Certification

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Experience in using CRM tools: Hands-on experience in CRM platforms like Salesforce or HubSpot.
• Project Management Skills: Ability to manage multiple projects and deadlines simultaneously.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave
• Training and development opportunities
• Work-life balance initiatives

Company Culture

• Continuous Development: We believe in continuous learning and provide our team with growth opportunities.
• Diversity: Our team is diverse and inclusive, representing a variety of perspectives.
• Integrity: We operate with the utmost integrity and transparency in all our dealings.