Billing and Posting Clerk

Job Description

We are in search of a dedicated Billing and Posting Clerk to manage client accounts efficiently. The ideal candidate will be responsible for responding to client inquiries, maintaining accurate records, and ensuring exceptional service delivery.

Responsibilities

• Manage client account information and process billing accurately.
• Handle escalated issues promptly while maintaining professional decorum.
• Engage with clients regularly to ensure satisfaction with services.
• Generate and review monthly billing reports for accuracy.
• Work with the IT department to improve CRM software functionality.
• Ensure compliance with company policies and protocols.
• Participate in team meetings to promote workplace culture.
• Support colleagues in managing their client portfolios as required.
• Assist in developing and implementing new customer service strategies.
• Provide feedback to management on service improvement opportunities.

Requirements

Education

• Bachelor's degree in Business Administration or a related field is preferred.
• A diploma in accounting will be advantageous.

Experience

• 3+ years in customer service or account management roles, preferably in a corporate environment.

Technical Skills

• Accounting Software
• Data Analysis Tools

Soft Skills

• Customer Centricity
• Adaptability

Certifications

• Advanced Customer Service Training
• Project Management Fundamentals

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual in English and another local language: Proficiency in multiple languages is a plus, especially in Afrikaans or Zulu.
• Knowledge of Customer Relationship Management Tools: Experience with popular CRM systems is preferred.

Benefits

• Health insurance coverage including dental and vision.
• Retirement benefits and provident fund contributions.
• Employee discounts on company products and services.
• Paid time off and family-friendly policies.

Company Culture

• Innovation: We encourage out-of-the-box thinking and value innovative ideas.
• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace.
• Work-Life Balance: We recognize the importance of work-life balance and support our employees in achieving it.